This statement (together with our General Terms and Conditions) sets out the basis on which any personal data we collect from and about you, or that you provide to us, will be processed by us. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Your Personal Data – We will collect and process the following data about you:

Information you give us:This is information about you that you voluntarily give us by corresponding with us by phone, e-mail, text, through our website (www.sherpa.ie) or otherwise. The information you give us may include, but is not limited to, your name, address, e-mail address, and phone number. 

2. Processing your Personal Data

We may process your personal data for the following purposes:

• To provide you with information and updates in relation to our business, products, promotions, competitions, and events.

• To carry out our obligations arising from any contracts entered into between you and us

• To help us to continue to improve our website

• To respond to your questions and comments

• For internal record keeping purposes.

3. Keeping your Personal Data Secure

We take our data security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness to assure such security. We regularly audit and review our data security measures and procedures to ensure compliancewith data protection law. Unfortunately, the transmission of information by means of the Internet, including through e-mail, is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from us by means of e-mail and any such transmission is at your own risk. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

4. Retaining your Personal Data

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.

5. Storing your Personal Data

We may store your information in different places. Physical files are stored in our office and our archives. Whenever we transfer your data in such a way, we will ensure appropriate safeguards are in place. You may contact us via e-mail, letter or telephone in case you wish to find out more or to obtain a copy of the appropriate safeguards.

6. Cookies

If you visit our website to browse, read or download we may collect and store information about your use of the website through certain cookies that are set.

7. Links to other Websites

Where our website contains links to other websites of interest, you should be aware that we do not have control over those websites. Therefore, we cannot be held responsible for the protection and privacy of any personal data you choose to provide whilst visiting such sites. You should exercise caution and check the Privacy Statement applicable to the website in question.

8. Your rights

• Right to be informed about whether we process your personal data.

• Right of access to your personal data.

• Right to rectification by us of your data where inaccurate or incomplete.

• Right to erasure of your personal data.

• Right to restrict processing of your personal data.

• Right to data portability.

• Right to object to direct marketing.

You may exercise your rights by e-mailing us at [email protected]

Where we process your data solely on the basis of your consent, you are entitled to withdraw your consent at any time. This will not affect the lawfulness of our processing before the withdrawal.

You also have the right to lodge a complaint with the Data Protection Commissioner at any time.

Office of the Data Protection Commissioner

Phone: +353 (0761) 104 800

LoCall: 1890 25 22 31

E-mail: [email protected]

9. Changes to our Privacy Statement

We may update this Privacy Statement from time to time and will publish the updated version on our website.

10. How to Contact Us

If you would like to contact us with any queries or comments in relation to your personal data, please: Send an e-mail to: [email protected]